The Let’s Do Business Group is one of the leading providers of business support across the South East providing business advice, training, finance and networking opportunities.  Let’s Do Business Group delivers the Invest Essex service under contract to Essex County Council.

INVEST Essex is the Inward Investment and Business Development Agency for Greater Essex working to attract new business investment and growth into one of the UK’s key economies.

Promoting and supporting the business opportunities of Essex, a county that is already home to over 86,000 international and UK companies we work directly with companies assisting them to benefit from one of the strongest and most strategic business locations in the UK.

Our team brings specialist support and experience providing a single point of contact for inward investors and existing businesses enabling companies to benefit fully from their business investment.

As the result of a new contract with Essex County Council, supported by the European Regional Development Fund we are strengthening and expanding our team in support of the business economy of Essex.

JOB DESCRIPTION

JOB TITLE: Administrator
TEAM: Invest Essex
LOCATION: Chelmsford/Essex
VERSION: V1 June 2017
REPORTING TO: Location Service Director

SALARY: £18K

CLOSING DATE: Friday 14th July 2017

To apply for this position please email CV to info@ldbgroup.co.uk

MAIN PURPOSE OF THE ROLE

To act as administrative support for the activities of Invest Essex and the wider Let’s Do Business Group

KEY RESPONSIBILITIES

  • To promote all services available designed to assist Business Start Up clients and existing SMEs clients under a variety of schemes and criteria
  • To support the delivery of projects following quality controlled processes that will include liaising with colleagues, clients and partners
  • Ensuring documentation and support complies with ERDF evidence requirements
  • To establish, maintain and update client files
  • To monitor and evaluate services and provide supporting evidence as required
  • To input data into our client databases and extract reports as required
  • General call handling and maintenance of colleague’s diaries
  • General office processes including reception, photocopying and file maintenance
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager, Office Manager or Chief Executive

 
Contact and Communication

  • With individuals and businesses wishing to start or grow their business
  • With external partners, funders and stakeholders
  • Inward Investors
  • With colleagues and partners to projects

 
KEY PERFORMANCE MEASURES

  • Ensuring key performance indicators are achieved.
  • Meeting prescribed targets relating to our quality and contractual standards.
  • Adherence to ERDF evidence requirements
  • Accurate recording of statistics and client information.
  • Clients correctly advised on services and support available.
  • Colleagues’ satisfaction with support for specific projects.
  • Adherence to all Data Protection, Confidentiality and Compliance protocols
  • Adherence to ERDF evidence requirements

 
Financial Accountability

  • None

 
Employees responsible for

  • None

 
PERSON SPECIFICATION

Requirement:

Education, training and qualifications

Essential

  • Educated to Level 2 standard or equivalent

 
Skills, knowledge and abilities

Essential

  • Good communication skills with an ability to work with a diverse range of clients and colleagues both face-to-face and by telephone
  • Ability to work accurately and to tight deadlines
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders.
  • Organisational (including time management)
  • Communication skills, written and oral
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages

 
Desirable

  • Determining the businesses needs by questioning and listening to business requirements from outbound and inbound calls
  • An understanding of the range of business support, training and finance offered
  • Understanding of marketing
  • Understanding of European Funding programmes and administrative requirements.

 
Experience

Essential

  • Experienced user of Microsoft software, specifically Excel spreadsheets, Word, PowerPoint, CRMs and Content Management Systems
  • Customer Service

 
Desirable

  • Identification and signposting of leads
  • Business support/enquiry handling background
  • understanding of the projects being delivered and target beneficiaries
  • Experience of administrative requirements in support of European Funding programmes

 
Personal attributes

Essential

  • The ability to work as part of a team, within an office environment
  • Ability to work with a range of people including the general public, partners and public sector colleagues
  • The ability to work to deadlines, with good time management and efficient work patterns
  • Ability to assimilate new information readily and to apply it practically

 
Desirable

  • Ability to work on own initiative

 
Role specific requirements

  • Daily monitoring, download and allocation of Locate East Sussex web enquiries
  • Initiating and tracking automated follow-ups
  • Maintaining approved partner list in CRM
  • Maintaining supply chain list in CRM
  • Managing event bookings and attendance via CRM
  • Support Invest Essex through attendance of marketing and networking events
  • Communication with local authority partners

 

CLOSING DATE: Friday 14th July 2017

To apply for this position please email CV to info@ldbgroup.co.uk