The Let’s Do Business Group is one of the leading providers of business support across the South East providing business advice, training, finance and networking opportunities.

Let’s Do Business Group delivers the South East Business Boost project under contract to East Sussex County Council. The project is part funded by the 2014 to 2020 European Regional Development Fund Programme.

The project is managed through the Business East Sussex Growth Hub and is aimed at supporting both new and established businesses to develop and grow.

Our team brings specialist support and experience providing a single point of contact for all business support needs.

As the result of a new contract we are strengthening and expanding our team in support of the business economy of East Sussex.

JOB DESCRIPTION

JOB TITLE: ERDF Programme Navigator
TEAM: Extended Business East Sussex
LOCATION: Hastings
VERSION: V1 June 2017
REPORTING TO: Growth Hub Manager
SALARY: £25K – 12 month contract with option to extend by further 12 months

CLOSING DATE: Monday 10th July 2017

To apply for this role please email CV to info@ldbgroup.co.uk

MAIN PURPOSE OF THE ROLE

To raise awareness of the support available through the Growth Hub to help business start and grow

To support the successful delivery of ESCC’s role as a partner in the £12m European Regional Development Fund programme

KEY RESPONSIBILITIES

  • To promote the services of the Growth Hub
  • Represent the Growth Hub at appropriate marketing events, exhibitions, networking events and other relevant meetings
  • Proactively build market awareness of services through social media, building relationships, networks and client referrals
  • Identify the most appropriate referrals to both local and national providers
  • Ensure impartial and transparent referrals to local, national and private providers
  • Determining the businesses needs by questioning and listening to their requirements
  • Completion of ‘light touch’ diagnostics
  • Follow-up referrals with businesses and providers to monitor take-up and level of satisfaction
  • Maintain accurate and up to date records including regular and timely updating of CRM
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager or Chief Executive

 
Contact and Communication

  • With individuals and businesses wishing to start or grow their businesses
  • With external partners, funders and stakeholders
  • With colleagues and partners to projects

 
KEY PERFORMANCE MEASURES

  • Achievement of key contractual targets
  • Businesses correctly advised and signposted on services and support available
  • Ensuring delivery of the Group’s business plan objectives and targets
  • Colleagues satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols
  • Meeting prescribed targets relating to our quality and contractual standards, including ensuring the CRM system is up-to-date at all times.

 
Financial Accountability

  • None

 
Employees responsible for

  • None

 
PERSON SPECIFICATION

Requirement:

Education, training and qualifications

Essential

  • Educated to Level 3 standard or equivalent

 
Desirable

  • Professional business qualification

 
Skills, knowledge and abilities

Essential

  • Ability to work accurately and to tight deadlines.
  • Good communication skills, written and oral.
  • Highly developed networking skills
  • Preparation and delivery of presentations
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders
  • Strong organisational (including time management)
  • Determining the businesses needs by questioning and listening to business – both face to face and telephone
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages
  • Knowledge of the local economy and wider economic influences
  • Identification and signposting of leads

 
Desirable

  • Credit analysis and risk/debt management
  • Financial analysis/credit assessment
  • Coaching and/or mentoring
  • Decision making
  • Understanding of marketing and sales
  • An understanding of the projects being delivered and target beneficiaries
  • An understanding of the range of business support, training and finance offered

 
Experience

Essential

  • Working with and providing advice to, and understanding the needs of, businesses (of different sizes and sectors) and stakeholders
  • Customer Service Representative or business support/enquiry handling background

 
Desirable

  • Previous experience in a commercial/financial environment
  • Previous inward investment/commercial property experience

 
Personal attributes

Essential

  • The ability to work as part of a team, within an office environment but also self-motivated to work alone in a peripatetic capacity
  • Ability to work with a range of people including the general public, partners and public sector colleagues.
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to work on own initiative
  • Creativity – the ability to generate solutions for businesses
  • Ability to establish and build relationships with external parties, other business partners and key influencers
  • Ability to assimilate new information readily and to apply it practically

 
Role Specific Requirements

  • Ability and flexibility to travel within the county and more widely to ensure the delivery of outcomes is an essential of this role
  • Networking is a core part of the role and you may be expected to attend these events outside of the core working hours
  • It is expected that the successful applicant will have access to a suitable vehicle which will need to be insured for business use.  Costs incurred for vehicle use for activities in connection with the position will be reimbursed at an agreed rate per month.

 

CLOSING DATE: Monday 10th July 2017

To apply for this role please email CV to info@ldbgroup.co.uk