General

The following terms and conditions will apply only to the supply and delivery of training and training materials. Let’s Do Business Group (LDBG) will supply certification for all attendees who pass assessment or who qualify for a certificate of attendance. In the case of accredited courses, attendees can sit an examination and/or complete an assessment which is to be passed for a certificate to be issued.

By booking a training module you agree to accept without modification the Terms and Conditions below. By viewing and using the site you are deemed to consent to and accept the Terms and Conditions.

Changes to these Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Any changes are effective immediately upon posting to the site. Your continued use of the site constitutes your agreement to such Terms and Conditions.

Your Status

In order to book a training course you must be at least 18 years old and you must be legally capable of entering into binding contracts either on behalf of yourself or of the company you are representing.

Availability of Training Courses

Any booking for a training module placed through this Site is subject to there being availability of the training module. We reserve the right to decline to supply any individual or company, or to refuse any booking for a training course.

Enquiries

Clients may make enquiries for training either verbally, in writing or electronically (using the ‘Contact Us’ Page). All enquiries will be answered as soon as practically possible and normally within 48 hours of receipt.

How to Book

Clients may book training electronically, verbally, by email or in writing. All bookings will be confirmed in writing as soon as practically possible and normally within 48 hours of receiving the booking. The confirmed booking will act as the training agreement.

Course Costs

The details of each course/module clearly shows the cost (exc VAT). Multiple bookings may incur a discounted rate.

Certification

Where appropriate the cost of registration, certification and examination is included in the training fee. Replacement certificates will incur a cost.

Use of Training Materials

Handouts, workbooks and any other materials are provided to the attendee to support the training and may act as supporting evidence for future or ongoing qualifications. You may make copies of these for your own personal and non-commercial use only. You must not reproduce any of the training material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so.

Facilitators and Assessors

Facilitators and assessors contracted by LDBG will be appropriately qualified and up to date in the courses they deliver and/or assess.

Payment

Payment can be made on-line or by telephone when booking the course/module. LDBG do not store your credit/debit card details on the website. This information is processed by WorldPay.

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We accept the following credit/debit cards:

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Verified by Visa and Mastercode are a service for Visa and Mastercard cardholders which allows them to shop more safely on the internet.

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Cancellation and Refund Policy

You will have the right to cancel the booking of a training course up to 14 days before the commencement of that course and notification of cancellation must be received in writing. In that event you will be entitled to a full refund less an administration fee of £10.00.

It is the policy of LDBG that the full cost of training will be charged if an attendee cancels within 14 days of the course start date.

We reserve the right to cancel any training course (although we will make every effort to reschedule) and we shall not be required to provide any reason for such a cancellation. In that event you will be entitled to a full refund.

Venue

Courses are normally conducted at a venue supplied by LDBG. Where the training is conducted in a client’s premises a suitable area and facilities will be agreed prior to commencement.

Government Funded Training

Government funded training (i.e. NVQ’s and apprenticeships) would be subject to additional terms and conditions and that will be made available at the commencement of the training.

Privacy and Data Protection

We treat your privacy seriously. The information you provide when you enroll for our training is subject to our Privacy Policy

Disclaimer

LDBG reserves the right to cancel or re-schedule any course at any time. In the unlikely event of cancellation, fees will be refunded. LDBG also reserves the right to re-schedule the start dates of all courses and, if necessary, to vary the content. Except where expressly stated, all fees are non-refundable. While every effort has been made to ensure the accuracy of the information on the web-site, it may be subject to later alteration or amendment in the light of policy changes, course updates or other constraints.

Parts of the Let’s Do Business Group

Partners and Stakeholders