The Let’s Do Business Group is one of the leading providers of business support across the South East providing business advice, training, finance and networking opportunities.  Let’s Do Business Group delivers the Invest Essex service under contract to Essex County Council.

INVEST Essex is the Inward Investment and Business Development Agency for Greater Essex working to attract new business investment and growth into one of the UK’s key economies.

Promoting and supporting the business opportunities of Essex, a county that is already home to over 86,000 international and UK companies we work directly with companies assisting them to benefit from one of the strongest and most strategic business locations in the UK.

Our team brings specialist support and experience providing a single point of contact for inward investors and existing businesses enabling companies to benefit fully from their business investment.

As the result of a new contract with Essex County Council, supported by the European Regional Development Fund we are strengthening and expanding our team in support of the business economy of Essex.

JOB DESCRIPTION

JOB TITLE: Location Services Manager (Small Business)
TEAM: INVEST Essex
LOCATION: Chelmsford/Essex
VERSION: June 2017
REPORTING TO: Location Services Director
SALARY: £30k

CLOSING DATE: Monday 10th July 2017

To apply for this role please email CV to info@ldbgroup.co.uk

MAIN PURPOSE OF THE ROLE

To assist with the delivery and development of all aspects of business advice to new and existing businesses throughout Essex and those looking to locate within the county

KEY RESPONSIBILITIES

  • Establish strong relations with a pool of small businesses providing business growth advice and Relationship Management through a programme one-to-one business support.
  • Provide advice, support and training to clients considering starting a business.
  • To respond to enquiries in a timely manner, identify best support path and ensuring non duplication of business support
  • To undertake business needs assessments for businesses, and other organisations, brokering/delivering further support as (including SEBB, ESI5)
  • Raising awareness of and supporting business with applications for funding and after care support
  • Ensuring documentation and support complies with ERDF evidence requirements
  • To promote and sell the services of INVEST Essex and the Let’s Do Business Group, including (re-location) advice, training, events, membership, finance and new services
  • To promote the business support services of all the local authority sponsors/partners
  • Provide support to the Senior Management Team in attending events (inc. Chamber, networking and Exhibitions) and undertaking project management roles as required
  • To support continual process and service improvement
  • To populate and update CRM
  • Additional duties include promotion of Essex/INVEST Essex to key influencers who will assist in promoting and developing the county.
  • To undertake such other tasks as considered appropriate by your Line Manager or Chief Executive

 
Contact and Communication

  • With individuals and businesses wishing to start or grow their business in or looking to locate to Essex
  • With external partners, funders and stakeholders
  • With local authorities including planning and economic development officers
  • With property developers and agents
  • Other ERDF projects/BEST
  • With colleagues

 
KEY PERFORMANCE MEASURES

  • Ensuring key performance indicators are achieved
  • Meeting prescribed targets relating to our quality and contractual standards
  • Ensuring clients are advised and supported in line with specific programmes and projects.
  • Ensuring an effective network of key influencers is developed and recorded.
  • Ensuring delivery of the Group’s business plan objectives and targets
  • Colleagues satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols
  • Adherence to ERDF evidence requirements

 
Financial Accountability

  • None

 
Employees responsible for

  • None

 
PERSON SPECIFICATION

Requirement:

Education, training and qualifications

Essential

  • Educated to Level 3 standard or equivalent

 
Desirable

  • Professional business qualification

 
Skills, knowledge and abilities

Essential

  • Ability to work accurately and to tight deadlines.
  • Good communication skills, written and oral.
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders
  • Good Organisational skills (including time management)
  • Ability to influence others
  • Determining the businesses needs by questioning and listening to business
  • Financial analysis/credit assessment
  • Highly developed networking skills
  • Strong numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages
  • Knowledge of the local economy and wider economic influences
  • An understanding of marketing and sales

 
Desirable

  • Coaching and/or mentoring
  • Decision making
  • Negotiating skills.
  • Preparation and delivery of presentations
  • Identification and signposting of leads
  • An understanding of the projects being delivered and target beneficiaries
  • An understanding of the range of business support, training and finance offered

 
Experience

Essential

  • Working with start-up and small businesses
  • Working with and providing advice to, and understanding the needs of, businesses (of different sizes and sectors) and stakeholders
  • Business support/enquiry handling background
  • Previous experience in a commercial/lending environment

 
Desirable

  • Customer Service Representative or business support/enquiry handling background
  • Experience in delivering training
  • Previous inward investment/commercial property experience
  • Understanding of property/development issues
  • Assessing business finance applications

 
Personal attributes

Essential

  • The ability to work as part of a team, within an office environment but also the enthusiasm and self-motivation to work alone in a peripatetic capacity
  • Ability to work with a range of people including the general public, property developers, partners and public sector colleagues.
  • Ability to assimilate new information readily and to apply it practically
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to work on own initiative
  • Creativity – the ability to generate solutions for new business
  • Ability to establish and build relationships with external parties, other business partners and key influencers

 
Role Specific Requirements

  • Develop partnerships to maximise service offered to clients and reduce risk of duplication of support
  • Supporting start-up and smaller businesses seeking to grow and develop
  • Identify and actively encourage businesses to participate in case studies to promote Locate service offer and success stories
  • Leading Peer Networking Groups (primarily for start-up and/or smaller businesses)
  • Identify supply chain opportunities and support maintenance of a supply chain referral network
  • Ensure all documents relating to INVEST Essex project are completed, signed and retained as per ERDF requirements
  • Networking is a core part of the role and you may be expected to attend these events outside of the core working hours
  • It is expected that the successful applicant will have access to a suitable vehicle which will need to be insured for business use. Costs incurred for vehicle use for activities in connection with the position will be reimbursed at an agreed rate per mile.

 

CLOSING DATE: Monday 10th July 2017

To apply for this role please email CV to info@ldbgroup.co.uk