As well as the Business Manager Position we have available, we are also looking for an additional administrator.  The role will be split between the Start-Up Loan team and CHART (Connecting Hastings and Rother Together) project in Hastings.  Although this is a full-time role, there is some flexibility and we will consider applicants interested in part-time or job share.

Salary c.£17k.

Please email for an application form.

Closing date Thursday 24th September 2020.


Job Description

JOB TITLE: Administrator
TEAM: CHART Project & Start Up Loans
LOCATION: Hastings


To act as administrative support for the activities of Let’s Do Business Group – primarily CHART project and Start-Up Loans


  • To promote all services available designed to assist Business Start Up clients and existing SMEs clients under a variety of schemes and criteria.
  • To support the delivery of projects following quality controlled processes that will include liaising with colleagues, clients and partners
  • To establish, maintain and update client files
  • Ensuring completion of client paperwork
  • To monitor and evaluate services and provide supporting evidence as required
  • To input data into our client databases and extract reports as required
  • General call handling and maintenance of colleague’s diaries
  • General office processes including reception, photocopying and file maintenance
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager, Office Manager or Chief Executive


Contact and Communication

  • With individuals and businesses wishing to start or grow their business
  • With external partners, funders and stakeholders
  • With colleagues and partners to projects



  • Ensuring key performance indicators are achieved.
  • Meeting prescribed targets relating to our quality and contractual standards.
  • Adherence to ERDF evidence requirements
  • Accurate recording of statistics and client information
  • Clients correctly advised on services and support available
  • Colleagues’ satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols


Financial Accountability: None

Employees responsible for: None





Education, training and qualifications


  • Educated to Level 2 standard or equivalent


Skills, knowledge and abilities


  • Good communication skills with an ability to work with a diverse range of clients and colleagues both face-to-face and by telephone.
  • Ability to work accurately and to tight deadlines.
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders.
  • Organisational (including time management).
  • Communication skills, written and oral.
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages



  • Determining the businesses needs by questioning and listening to business requirements from outbound and inbound calls
  • An understanding of the range of business support, training and finance offered
  • An understanding of the projects being delivered and target beneficiaries




  • Experienced user of Microsoft software, specifically Excel spreadsheets, Word, PowerPoint, CRMs and Content Management Systems
  • Customer Service



  • Identification and signposting of leads
  • Business support/enquiry handling background


Personal attributes


  • The ability to work as part of a team, within an office environment.
  • Ability to work with a range of people including the general public, partners and public sector colleagues.
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to assimilate new information readily and to apply it practically



  • Ability to work on own initiative


Role Specific Requirements

  • Administration of CHART documentation
  • Recording CHART participant progress through designated CRM
  • Managing CHART event booking and attendance via designated CRM
  • To process SUL loan applications including but not limited to: document collection; credit reports; loan paperwork; scanning and uploading of approved files; updating external database systems
  • To comply with SULCo Minimum Standards and Credit Policies
  • Ability to handle demanding customers and partners (primarily through telephone) essential
  • Ability to manage high volumes and prioritise workloads accordingly
  • Experience and knowledge on providing guidance in respect of business planning and financial forecasts desirable



To apply for this position please email for an application form. Closing date 24th September 2020.