As well as the Business Manager Position we have available, we are also looking for an additional administrator.  The role will be split between the Start-Up Loan team and CHART (Connecting Hastings and Rother Together) project in Hastings.  Although this is a full-time role, there is some flexibility and we will consider applicants interested in part-time or job share.

Salary c.£17k.

Please email info@ldbgroup.co.uk for an application form.

Closing date Thursday 24th September 2020.

 

Job Description

JOB TITLE: Administrator
TEAM: CHART Project & Start Up Loans
LOCATION: Hastings

MAIN PURPOSE OF THE ROLE

To act as administrative support for the activities of Let’s Do Business Group – primarily CHART project and Start-Up Loans

KEY RESPONSIBILITIES

  • To promote all services available designed to assist Business Start Up clients and existing SMEs clients under a variety of schemes and criteria.
  • To support the delivery of projects following quality controlled processes that will include liaising with colleagues, clients and partners
  • To establish, maintain and update client files
  • Ensuring completion of client paperwork
  • To monitor and evaluate services and provide supporting evidence as required
  • To input data into our client databases and extract reports as required
  • General call handling and maintenance of colleague’s diaries
  • General office processes including reception, photocopying and file maintenance
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager, Office Manager or Chief Executive

 

Contact and Communication

  • With individuals and businesses wishing to start or grow their business
  • With external partners, funders and stakeholders
  • With colleagues and partners to projects

 

KEY PERFORMANCE MEASURES

  • Ensuring key performance indicators are achieved.
  • Meeting prescribed targets relating to our quality and contractual standards.
  • Adherence to ERDF evidence requirements
  • Accurate recording of statistics and client information
  • Clients correctly advised on services and support available
  • Colleagues’ satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols

 

Financial Accountability: None

Employees responsible for: None

 

PERSON SPECIFICATION

Requirement:

 

Education, training and qualifications

Essential

  • Educated to Level 2 standard or equivalent

 

Skills, knowledge and abilities

Essential

  • Good communication skills with an ability to work with a diverse range of clients and colleagues both face-to-face and by telephone.
  • Ability to work accurately and to tight deadlines.
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders.
  • Organisational (including time management).
  • Communication skills, written and oral.
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages

 

Desirable

  • Determining the businesses needs by questioning and listening to business requirements from outbound and inbound calls
  • An understanding of the range of business support, training and finance offered
  • An understanding of the projects being delivered and target beneficiaries

 

Experience

Essential

  • Experienced user of Microsoft software, specifically Excel spreadsheets, Word, PowerPoint, CRMs and Content Management Systems
  • Customer Service

 

Desirable

  • Identification and signposting of leads
  • Business support/enquiry handling background

 

Personal attributes

Essential

  • The ability to work as part of a team, within an office environment.
  • Ability to work with a range of people including the general public, partners and public sector colleagues.
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to assimilate new information readily and to apply it practically

 

Desirable

  • Ability to work on own initiative

 

Role Specific Requirements

  • Administration of CHART documentation
  • Recording CHART participant progress through designated CRM
  • Managing CHART event booking and attendance via designated CRM
  • To process SUL loan applications including but not limited to: document collection; credit reports; loan paperwork; scanning and uploading of approved files; updating external database systems
  • To comply with SULCo Minimum Standards and Credit Policies
  • Ability to handle demanding customers and partners (primarily through telephone) essential
  • Ability to manage high volumes and prioritise workloads accordingly
  • Experience and knowledge on providing guidance in respect of business planning and financial forecasts desirable

 

 

To apply for this position please email info@ldbgroup.co.uk for an application form. Closing date 24th September 2020.